Last Updated: 01/09/2026
This Email Sending & Deliverability Policy explains the requirements for sending email through Rollout Email, a service operated by Codat Syndicate Pvt Ltd.
1. Purpose
Rollout Email provides tools for creating and sending email campaigns.
This policy is intended to protect customers, recipients, email delivery providers, and the reputation of the Rollout Email platform.
2. Authorized Email Sending
You may send email only to recipients for whom you have the necessary permission or lawful basis.
You are responsible for ensuring that your campaigns comply with applicable email marketing, privacy, and consumer protection laws in your country.
3. Prohibited Sending Activities
You must not use Rollout Email to send:
Unsolicited bulk email or spam.
Fraudulent or deceptive messages.
Phishing or impersonation campaigns.
Malware, viruses, or harmful code.
Messages containing unlawful content.
Campaigns that violate another person’s rights.
Messages to purchased, scraped, or harvested lists where you do not have the necessary permission.
Content designed to evade spam filters or abuse email delivery systems.
4. Recipient Lists
You are responsible for the quality and legality of your recipient lists.
You must not upload or use recipient data that you do not have the right to process.
You should maintain appropriate records of consent, permission, or another lawful basis for contacting recipients.
5. Unsubscribe Requests
Where required by applicable law, your campaigns must include a clear and functional unsubscribe mechanism.
You must honor unsubscribe requests and avoid sending further promotional messages to recipients who have opted out, except where permitted by law.
6. Sender Information
Your campaigns must contain accurate sender information.
You must not use misleading sender names, email addresses, subject lines, or other information intended to deceive recipients.
7. Sending Limits
Rollout Email may apply sending limits, credit limits, rate limits, or other restrictions to accounts and campaigns.
These limits may depend on:
Your subscription plan.
Available credits.
Account activity.
Sending history.
Delivery performance.
Abuse or security concerns.
Requirements of third-party email providers.
8. Deliverability
We do not guarantee that every email will reach the recipient’s inbox.
Delivery may be affected by:
Recipient mail server policies.
Spam filters.
Invalid email addresses.
Bounces and complaints.
Sender reputation.
Third-party email providers.
Network or technical issues.
You are responsible for maintaining good sending practices and using accurate, permission-based recipient lists.
9. Bounces and Complaints
You should monitor campaign bounces, complaints, and unsubscribe requests.
We may restrict or suspend sending if an account generates excessive bounces, spam complaints, or other signals of abusive or poor-quality sending.
10. Third-Party Email Providers
Rollout Email may use third-party email delivery providers.
Your use of email delivery features may also be subject to the provider’s terms, policies, and sending requirements.
We may restrict or suspend sending if a provider rejects campaigns, detects abuse, or requires action to protect its network.
11. Account Suspension
We may suspend or terminate sending privileges if you violate this policy, our Terms of Use, or applicable law.
We may also take immediate action where necessary to protect recipients, service providers, or the security of the platform.